Hi. My name is Efrain Aranda, I am the owner of Aranda Air and this is a little about why I wanted to start my own company and service the Oro Valley.
I have been in heating and cooling for over ten years and in the last five years I have seen the industry go from customer service to customer acquisition……meaning “let’s try to sell the customer anything possible, whether they need it or not.”
I don’t want to be unfair because business is tough, but lets talk about what my experience has been, I have worked for most of the major heating and cooling companies in town and they judge performance on sales, not the quality of work done and customer service given. I'm sure most people have felt pressured to buy things they did not need by companies that focus on sales rather than customer needs.
My principal is you should be honest with your customers offer them options, give them the advantages and disadvantages of products so people can make an informed choice. It matters if you trust me, it matters if you would refer me, customers aren’t going to do that if you they don’t believe you care about their best interest.
Aranda Air is a company that likes to educate its clients. We want your trust and referrals. We want you to have choices and to be informed. We have a clean, professional staff whose mission is to serve your best interest.
Aranda Air has some standards. Here are a few,
We have labor guarantees on all repairs and a six month guarantee on all tune-ups.
We offer free second opinions. We offer regular specials and alternatives to support your immediate and long term needs and we offer referral programs. Please ask us about this. I Work live and play in this community. I want to be the person you trust with all of your heating and cooling needs.
Please give me a call to schedule a service an estimate or even if you have questions.
Efrain Aranda! Please visit my site at http://arandaair.com/index.htm